Terms of Service

Welcome to DollMate.ai. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. IMPORTANT: YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE OUR SERVICES. By using our Services, you represent and warrant that: - You are at least 18 years of age - You have the legal capacity to enter into a binding agreement - You are not prohibited by law from accessing adult content - Your use of the Services will not violate any applicable law or regulation

Age Requirement: DollMate.ai contains adult content and is strictly intended for users who are 18 years of age or older (or the age of majority in your jurisdiction, whichever is higher). Your Responsibilities: - You must verify your age before accessing our Services - You must not allow minors to access your account or our Services - You are responsible for any access to our Services using your account Content Warning: Our products and services include adult-oriented companion dolls and interactive digital experiences. By using our Services, you acknowledge that you understand the nature of our products and consent to viewing adult content. Verification: We reserve the right to verify your age at any time and may suspend or terminate accounts where we reasonably believe the user is under 18 years of age.

Creating an Account: To access certain features of our Services, you must create an account. When creating an account, you agree to: - Provide accurate, current, and complete information - Maintain and promptly update your account information - Keep your password secure and confidential - Not share your account credentials with others - Notify us immediately of any unauthorized access Account Security: You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account. Account Termination: We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

Physical Products (Companion Dolls): - All products are sold as-is with manufacturer warranties where applicable - Products are for personal use only and may not be resold - Customization options are subject to availability - Delivery times are estimates and not guaranteed - Products must be used in compliance with all applicable laws Digital Services (Virtual World & Companion Features): - Access to digital services requires a valid account - Credits purchased are non-transferable and non-refundable except as required by law - Virtual content and interactive experiences are for entertainment purposes - We may modify, suspend, or discontinue digital services at any time - Automatically generated content is provided "as-is" without warranties Service Availability: We strive for continuous availability but do not guarantee uninterrupted access. Scheduled maintenance and updates may cause temporary service interruptions.

Placing Orders: - All orders are subject to acceptance and availability - We reserve the right to refuse or cancel any order - Prices are subject to change without notice - You are responsible for providing accurate shipping information Payment Terms: - Payment is required at the time of order - Available payment methods vary by region and are processed through secure third-party payment providers - All payments are processed through secure third-party processors - You authorize us to charge your payment method for the total order amount Pricing Errors: If a product is listed at an incorrect price due to error, we reserve the right to cancel the order and refund your payment. Taxes: You are responsible for all applicable taxes, duties, and fees. Prices displayed may not include all taxes.

Shipping: - We ship to most countries worldwide (restrictions apply) - Shipping costs are calculated at checkout - Delivery times vary by location and shipping method - Risk of loss passes to you upon delivery Discreet Packaging: All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is important to us. Customs and Import Duties: International orders may be subject to customs inspection and import duties. You are responsible for all customs fees and compliance with local import regulations. Delivery Issues: Please inspect your package upon delivery and report any damage or discrepancies within 48 hours.

Return Policy: Due to the personal nature of our products, we have specific return conditions: Eligible for Return: - Defective products (manufacturing defects) - Wrong items shipped - Damaged during shipping (reported within 48 hours) Not Eligible for Return: - Products that have been used - Customized or personalized products - Products returned without authorization - Products damaged by misuse or improper care Refund Process: - Contact customer support for return authorization - Returns must be shipped within 14 days of authorization - Refunds are processed within 10 business days of receiving the return - Original shipping costs are non-refundable except for our errors Digital Products: Credits and digital purchases are non-refundable except as required by applicable law.

Our Intellectual Property: All content on DollMate.ai, including but not limited to text, graphics, logos, images, and software, is our property or that of our licensors and is protected by intellectual property laws. Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. Restrictions: You may not: - Copy, modify, or distribute our content - Reverse engineer our software or systems - Use our trademarks without permission - Scrape, crawl, or extract data from our Services - Create derivative works from our content User Content: By submitting content to our Services (feedback, reviews, customization requests), you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content.

You agree not to use our Services to: Illegal Activities: - Violate any applicable laws or regulations - Engage in fraud or misrepresentation - Facilitate illegal transactions Harmful Content: - Upload malware, viruses, or harmful code - Harass, threaten, or abuse others - Post content involving minors in any context - Distribute illegal pornographic content Service Abuse: - Interfere with or disrupt our Services - Attempt to gain unauthorized access - Use automated systems to access our Services - Circumvent security measures - Resell or commercially exploit our Services without authorization Reputation Harm: - Defame or disparage DollMate.ai - Impersonate our employees or representatives - Make false claims about our products Violation of these prohibitions may result in immediate account termination and legal action.

AS-IS BASIS: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING: - Merchantability - Fitness for a particular purpose - Non-infringement - Accuracy or completeness of content - Uninterrupted or error-free service INTERACTIVE FEATURES: Interactive companion experiences are for entertainment purposes only. Responses and content may be generated automatically and may not always be accurate, appropriate, or helpful. We do not guarantee the quality, safety, or suitability of interactive features. PHYSICAL PRODUCTS: While we strive for quality, we cannot guarantee that products will meet your specific expectations. Product images are for illustration purposes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: DollMate.ai and its affiliates, officers, employees, and agents shall not be liable for: - Indirect, incidental, special, consequential, or punitive damages - Loss of profits, data, or goodwill - Personal injury or property damage - Any damages exceeding the amount you paid to us in the past 12 months EXCEPTIONS: These limitations do not apply to: - Liability that cannot be excluded by law - Fraud or intentional misconduct - Death or personal injury caused by negligence Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless DollMate.ai and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: - Your access to or use of the Services - Your violation of these Terms - Your violation of any third-party rights - Your violation of any applicable laws - Any content you submit to the Services

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Dispute Resolution: Any dispute arising from these Terms or your use of the Services shall be resolved through: 1. Informal Resolution: Contact us first to attempt to resolve the dispute informally 2. Mediation: If informal resolution fails, disputes will be submitted to mediation 3. Arbitration: Binding arbitration under the rules of the American Arbitration Association Class Action Waiver: You agree to resolve disputes with us on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration. Time Limit: Any claim must be brought within one (1) year of the date the cause of action arose.

We may modify these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to our website. Notification: For material changes, we will notify you by: - Email to your registered address - Prominent notice on our website Continued Use: Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services. We encourage you to review these Terms periodically.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and DollMate.ai regarding the Services. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Assignment: You may not assign or transfer these Terms or your rights under them. We may assign our rights and obligations without restriction. Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control (natural disasters, war, terrorism, strikes, etc.).

If you have questions about these Terms of Service, please contact us: Email: [email protected] Customer Support: [email protected] Address: [Your Business Address] For urgent matters regarding account security or legal issues, please include "URGENT" in your email subject line.